Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit websites. They help websites remember information about your visit, such as your preferences and login status.

At SparkleReads, we take a responsible approach to cookies, especially given that our service may be used by families with children. We comply with UK privacy laws including PECR (Privacy and Electronic Communications Regulations) and the Children's Code.

2. Types of Cookies We Use

2.1 Essential Cookies (Always Active)

These cookies are necessary for our website to function properly. They enable core functionality such as security, authentication, and basic website operations. You cannot opt out of these cookies.

2.2 Functional Cookies (Optional)

These cookies enhance your experience by remembering your preferences and settings. We only use these with your consent.

2.3 Analytics Cookies (Optional, Adults Only)

We may use analytics cookies to understand how our website is used and to improve our service. These are only used for adult users (18+) and require explicit consent.

3. How We Protect Children

As a family service, we take special care to protect children's privacy online, going beyond legal requirements to ensure their safety.

3.1 Children's Code Compliance

• Privacy by Default: All privacy settings are set to the highest level for children
• No Profiling: We don't create profiles or track behaviour for users under 18
• Minimal Data: We only use cookies that are essential for the service
• Transparent Information: Clear, age-appropriate explanations about cookies

3.2 Enhanced Protections

• No advertising cookies for any family accounts
• No cross-site tracking or data sharing with advertisers
• Automatic deletion of non-essential cookies for child users
• Regular audits to ensure compliance with children's privacy standards

4. Third-Party Cookies

We minimise third-party cookies and only work with providers who meet our strict privacy standards.

4.1 Our Trusted Partners

4.2 Data Processing Agreements

All third-party providers are bound by comprehensive Data Processing Agreements (DPAs) that ensure they comply with UK GDPR, PECR, and the Children's Code.

5. Managing Your Cookie Preferences

5.1 Cookie Consent

When you first visit our website, we'll ask for your consent to use optional cookies. You can choose which types of cookies to accept or reject.

5.2 Changing Your Preferences

You can change your cookie preferences at any time by:

• Using our cookie preference centre (accessible from any page)
• Updating your account settings
• Contacting our customer support team

5.3 Browser Settings

You can also control cookies through your browser settings. However, please note that blocking essential cookies may affect website functionality.

6. Cookie Retention and Deletion

6.1 How Long We Keep Cookies

6.2 Automatic Deletion

Cookies are automatically deleted when they expire or when you withdraw consent. We regularly review and clean up stored cookies to ensure minimal data retention.

7. Legal Basis for Cookie Use

Under UK law (PECR and UK GDPR), we process cookies based on:

• Strictly Necessary: Essential cookies for website functionality
• Consent: Optional cookies with your explicit agreement
• Legitimate Interests: Security and fraud prevention (where appropriate)

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our practices. We will:

• Notify you of significant changes through our website or by email
• Provide reasonable notice before changes take effect
• Re-request consent for new cookie types if required
• Update the "last modified" date at the top of this policy

9. Contact Us

If you have any questions about our use of cookies or want to exercise your rights regarding cookies, please contact us through our website. We're happy to help explain our cookie practices in more detail.